We started with one practice, & the Mission has not changed
eClaimWorks was founded in 2014 with a single urgent care practice in Deerfield Beach, Florida. Our mission remains unchanged, addressing the challenge of physicians exhausting their time and resources on billing tasks that should be dedicated to their patients.
Where We Started
In 2014, a single urgent care practice in South Florida was managing its billing in-house. Claims were being filed, but the practice had little visibility into denial rates, aging receivables, or whether payers were actually paying contracted amounts. Revenue was inconsistent. The administrative burden was growing. The physician was spending time on billing disputes instead of patient care.
That practice became our first client. We took over the full revenue cycle, built reporting dashboards, and introduced the Denial Analyst model that defines how we work today. Within 90 days, net collection rates improved, days in AR dropped, and the practice had financial visibility it had never had before.
That experience shaped how we built eClaimWorks. We did not set out to be a large billing company servicing hundreds of practices at low margins. We set out to be the billing partner that small and mid-sized practices actually need: certified, responsive, and personally invested in their financial performance.
What We Do
Our mission is to give physicians what they went into medicine for: time to practice it. Every system we have built, every certification our team holds, and every process we run is designed to remove the financial management burden from the practice and put it on us.
That means taking full ownership of the revenue cycle, not just the front end. It means tracking every denied claim until it is paid or formally closed. It means auditing fee schedules to make sure payers are not quietly underpaying. It means running MIPS reporting accurately so the practice does not lose a portion of its Medicare revenue to an avoidable administrative failure.
We help you build a successful, financially healthy practice. You deliver the patient care.
12 Years and Counting
We are proud of two things in particular from the last twelve years. First, our 100% client retention rate over the past two years. When a practice joins eClaimWorks and then stays, that tells us something real. It is not a promotional claim we are making. It is what happened.
Second, we have maintained our focus on small and mid-sized practices even as the temptation to chase large hospital system contracts has grown. Those practices have different needs. They need a billing partner who will answer the phone, who knows their payer mix personally, and who treats a three-provider family medicine group with the same attention as a 20-provider multispecialty group. We do that because we were built to do it.
We started in Palm Beach County and now serve practices across the United States. The same model that worked for that first urgent care practice in 2014 is the model we bring to every new client today.
Our Commitment
Product
We deliver quality through process, not through effort alone. Our internal audit before every claim submission, our denial management workflow, our fee schedule audits, and our monthly reporting all exist because good intentions without a repeatable system produce inconsistent results.
Every biller and coder on our team carries a minimum of four years of active billing experience and is trained on CMRS and CPC templates. Training is not a one-time event here. Staff are updated continuously as payer rules and CMS guidelines change.
Process
We customize the revenue cycle around your practice, not the other way around. Your specialty, your payer mix, your patient population, and your existing workflows all inform how we set up your RCM service. We do not offer a standard package and adjust it later. We build your setup from your actual data.
Our service menu extends beyond billing. We handle credentialing, eligibility verification, prior authorization, coding audits, MIPS and PQRS reporting, and MIS reporting. We can also provide skilled billing and administrative personnel if your practice needs on-site support. Whatever the revenue cycle requires, we can cover it.
People
Our leadership team brings healthcare management backgrounds, not general back-office outsourcing experience. That distinction matters in how we approach problems and how we talk to physicians about their practice finances.
We invest in our staff because it produces better work for our clients. Our in-house training program, certification support, and focus on professional development are not perks. They are how we maintain the quality standard that our clients depend on. A team that is supported and developed well stays, and continuity on your account is directly tied to the quality of service you receive.
What You Get With eClaimWorks
PM and EHR at no additional cost
We provide advanced Practice Management and Electronic Health Record software as part of the engagement. Most billing companies do not. This is a direct cost saving for any practice that currently pays for these tools separately.
One-to-one physician access
When you need to speak directly with the person running your billing, that is possible here. You are not escalating through tiers of support. You talk to the team member who handles your account.
Performance-based pricing
Our fees are tied to what we collect for you. You pay more when you collect more. There is no fixed fee regardless of performance. Our incentives are aligned with yours.
The 5-Year Practice Roadmap
Every new client receives a Practice Analysis presentation and a 5-year Roadmap before we begin. This is not a sales document. It is a working analysis of your current revenue cycle with targets we commit to hitting.
Account Continuity
Staff turnover in billing operations is costly. Every time an in-house biller leaves, collections slow, claims fall through the gaps, and institutional knowledge walks out the door. At eClaimWorks, continuity is the model. Your account team is stable, trained, and accountable. You do not restart from scratch when someone resigns.
Denial follow-through
60% of denied claims at most practices are never resubmitted. At eClaimWorks, every denied, rejected, or partially paid claim is owned by a named analyst until it is resolved. This single difference accounts for most of the improvement in net collection rate that our clients see after switching.
Who Works on Your Practice
Our billing and coding staff carry a minimum of four years of active experience. All are trained on CMRS and CPC templates and undergo continuous certification updates. Our leadership team holds management backgrounds specific to the healthcare industry.
The combined billing experience across our team exceeds 40 years. That knowledge base covers multiple specialties, payer types, and practice sizes. It includes physicians who converted from paper to electronic claims, practices that expanded from solo to group, and providers who navigated multiple changes to value-based care reporting requirements.
When you bring your practice to eClaimWorks, you are not getting a junior account manager and a template. You are getting a team that has seen the billing problem you are dealing with before, and knows how to fix it.
Built for Small Practices
We serve solo practitioners, small and mid-sized group practices, and hospitalist groups. Our model is specifically designed for practices that need the same quality of billing service that large health systems receive, without the overhead or impersonal service that comes with large RCM companies.
We work across the following specialties:
eClaimWorks has maintained 100% client retention for the past two years. We believe that record comes from staying focused on what we do well: full-ownership RCM for small and mid-sized practices, with a personal level of service that most companies at our scale have moved away from.
We are now expanding beyond South Florida to serve urban markets across the United States. The same model that built our track record in Palm Beach County is what we bring to every new market. We are not growing by cutting corners on service. We are growing because the model works and more practices deserve access to it.
If your specialty is not listed, contact us. We likely serve it.
Talk to Us About Your Practice
We start every new relationship with a free practice assessment, no commitment required. We review your current AR, denial trends, coding compliance, and payer mix, then present a Practice Analysis and a 5-year Practice Roadmap with specific targets. If what we find aligns with what you are looking for, we talk about next steps.
Phone: (561) 624-8588
Email: varun@eclaimworks.com